Return & Refund PolicyReturns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@petesgreenhouse.com.

Please note that returns will need to be sent to the following address:
Pete’s Greenhouse
7300 Canyon Drive
Amarillo, Texas 79109

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at orders@petesgreenhouse.com.

Workshops & Events (Non-Refundable)

All workshops, classes, and event tickets purchased through Pete’s Greenhouse are non-refundable and non-transferable. Please be sure of your availability before purchasing, as we are unable to offer refunds or credits for missed workshops.
Damages and IssuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Workshops, classes, and event tickets
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable.

Please get in touch if you have questions or concerns about your specific item before purchasing.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@petesgreenhouse.com.